TERRAVAE CUSTOMER CARE
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A real question deserves a real answer.
Email customer care
We aim to reply within 2 business days, Monday–Friday, excluding holidays. This is a target, not a guaranteed response time.
For order help, include your order number and the email used at checkout. Please do not send card details or passwords.
Before you return an item
Contact us first for return instructions and the correct destination. We do not accept unsolicited returns at an assumed address.
Last updated October 5, 2026 · Prices are in US dollars.