Refund policy

Refund policy

The 14-night trial

You have 14 days from the day your order arrives to decide.
Email us at strungainvest@gmail.com with your order number and tell us it
wasn't for you. That's the whole process — no forms, no photos,
no restocking fee.

In most cases we won't ask you to ship the humidifier back.
Return postage on a small item usually costs more than the item
itself, and we'd rather spend that on making this easy for you.
If we do need the unit returned, we'll tell you before issuing
the refund and we'll cover the postage.

How refunds are issued

Refunds go back to your original payment method. Once approved,
we submit the refund within 2 business days. Your bank or card
issuer then takes their own time to post it — usually 3 to 10
business days. That last part is out of our hands.

Damaged or faulty on arrival

If the unit arrives damaged or doesn't work, email us within 14
days with a photo. We'll send a replacement or refund you in
full, whichever you prefer. You won't be asked to pay anything.

What isn't covered

- Damage caused by dropping the unit, or by running it without water
- Requests made more than 14 days after delivery

Cancelling an order

If your order hasn't shipped yet, email us and we'll cancel it
and refund you in full. Once it has shipped, the 14-night trial
above applies.

Questions

Email strungainvest@gmail.com We reply within one business day.